Joe Johnson

I plan, direct, and manage the IT department to ensure the development and implementation of efficient systems and computer operations to meet current and future decision-making requirements. I also collaborate with cross-functional leaders to provide end users have technologies that help deliver positive customer interactions internally and externally. Chief among these goals is the implementation of our new, cutting-edge OSS/BSS system expected to go live in mid-2019 and to lead the implementation team in charge of the roll-out.

JMFJ, Ltd. is a holding company for my portfolio of side projects including a number of podcasts, management consulting, and speaking engagements.

Manage all aspects of in-house technology adoption and implementation, from on premise hardware and software to third-party vendors with Cloud-hosted applications and services. Achieve absolutely uptime for all internal systems used by our round-the-clock support and implementation staff, including internal and external customers and users. Expand IT operations from one existing employee to a team dedicated to end-user satisfaction and support. Use ITIL-backed ITSM practices to organize department practices, project management, and follow-through on delivery to end-users. Oversee internal compliance and security functions pursuant to AT-101, SOC 2 and the Trust Service Principles. industry-leading security and compliance program unmatched by competitors and vendors alike.

Provided strategic consulting to law firm and legal industry clients, focused on technology initiatives and implementation of information systems for end-users. Primary duties focused on project and program management, implementation planning, and strategic consulting on technology roadmaps. Delivered high-level insight to law firm management on upcoming trends in technology and the tools they needed to continue being competitive in their industry segments.

Directed strategic planning and execution for service delivery in the Midwest region, guided daily client service management, new client on-boarding, and new service turn-ups. Spearheaded a team of on-site engineers and remote technical support representatives providing comprehensive tiered service and support. Guided centralized Managed Services team in deploying and managing large-scale distributed monitoring and implementing patches for over 120 banking clients.

Lead client engagements valued up to $1.5 million, including implementation projects for ERP systems, business intelligence applications, and the first Microsoft Hosting Program solution in the industry to leverage a consolidated server architecture. Manage hands-on data center and network administration, including allocating the budget toward initial roll-out, ongoing maintenance, and upgrades of hardware for managed services environment. Monitor uptime and performance for hosted services. Drive new business by nurturing client relationships. Liaise with independent contractors to procure additional services depending on client needs.

Launched a successful independent consulting firm focused on OEM hardware supply, which later transitioned into business technology consulting. Established business operating procedures and managed daily operations. Recruited a team of 37 independent consultants and 15 full-time employees, building a pool of qualified talent focused on multi-scale, multi-site project implementation. Planned and executed high-profile HATP solutions for global MS Exchange deployments. Architected security solutions using cost-effective hardware and software to provide maximum business security. Retained local contractors to provide additional client services.